What You Will Learn

Meetings with parents in a variety of professional settings – such as schools, mental health clinics, and private practice – can be positive, productive experiences. When professionals and parents are actively working toward the best interest of the student, the results can be very helpful. But what happens when a parent is reluctant to work with the professionals? What if the parent is oppositional, resistant, or just plain angry toward the school, agency or professional?

When working with parents in these situations, professionals can become frustrated and eventually even sometimes personally "hooked" into a conflict with a parent. This can eventually result in an interaction between parent and professional that can cause both parties to lose sight of the child's best interests.

So what is behind this parent anger? Why are parents sometimes oppositional or resistant to professionals when they are merely trying to help the student? It is important that professionals understand the psychology behind such reactions in parents. Using key insights and strategies, professionals can stay "on track" as they interact with parents – always working to establish and maintain a collaborative relationship that keeps the student's needs in the forefront.

This webinar will provide professionals with insights into these three types of challenging parents:

  • Oppositional parents
  • Resistant parents
  • Angry parents

Participants will learn how to:

  • Diffuse volatile situations
  • Remap goals
  • Reengage the parent
  • Seek agreeable solutions

Participants will understand:

  • The four secret keys to dealing with oppositional, resistant and angry parents
  • Three top tips for listening
  • Three steps for diffusing sticky situations
  • Two "golden rules" you can use when all else fails

This webinar will also explore:

  • Critical errors professionals sometimes make when dealing with oppositional, resistant and angry parents
  • What could lie underneath – sometimes unseen or unrecognized causes of parental opposition, resistance and anger
  • Key strategies and hints to use in diffusing parents when they are very upset
  • Tools professionals can use "when all else fails."

You Will Also Receive

A copy of this PowerPoint™ presentation along with handouts and additional resources, will be available upon registration.


Benefits from Taking this Webinar
  • Valuable Information – From a nationally known speaker with a reputation for providing insightful and useful information.
  • Inexpensive – Eliminate travel arrangements and travel expenses that you would ordinarily need to expend to attend a professional seminar such as this one.
  • Efficient – No need to spend time arranging for and traveling to this seminar
  • Access PowerPoint™ Visuals – as Dr. Poppy Moon progresses through the seminar. A copy of the PowerPoint™ presentation slides will be available to you upon registration.
  • Reproducibles – Handouts and worksheets will be available to you, upon registration.

Potential Funding

Research-based, outcome-based continuing education opportunities from Developmental Resources may qualify for funding under Title 1 Part A Targeted Assistance Program Grants; Title II Part A Improving Teacher Quality Grants; Perkins Professional Technical Education Grants as well as other federal, state and local sources. Requirements vary from state to state. Contact your local administrator.

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    (even for the technically challenged)
  • No Additional Software to Install
  • Listen Directly Through Your Computer Speakers
  • OR Dial-in Via Telephone
    (long distance rates may apply)

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To register online with a credit card, click on the applicable button below. To submit a registration form along with a purchase order, click here. We also accept registration forms and school purchase orders by fax or mail.

Group Discounts

Available for attendees from the same school system or private practice.

3-5 Attendees 10% off
6-9 Attendees 15% off
10-19 Attendees 20% off
20+ Attendees 25% off
Unlimited Access CD
The pre-recorded webinar on CD will be shipped to you for unlimited viewing.

In order to be eligible for group discounts, we must receive ALL registrations at the SAME time.

Grade Levels: PK-12

Grade Levels: PK-12

You will receive a confirmation email. A link to the webinar will be sent separately. Simply click the link at the scheduled time and follow the instructions.

Dr. Poppy Moon
About the Presenter

Dr. Poppy Moon is the author and illustrator of

She is a specialist in child, adolescent, and family counseling. She is currently an elementary school counselor and an Adjunct Professor at the University of West Alabama.

Co-presenter, Dr. James B. Collier is a clinical psychologist in private practice. He specializes in child and family issues. Dr. Collier has worked as a school psychologist in the Tuscaloosa City School System, and has taught school psychology courses at the University of Alabama. He is also an Adjunct Professor at the University of West Alabama.